RedCube IT Services
Managed IT Services & Business IT Support in Pennsylvania
Managed IT and business IT support for Philadelphia-area companies: help desk, Microsoft 365, networks, security and backups. No travel fee to Philadelphia.
RedCube IT Services is a managed service provider (MSP) that supports small and mid-sized businesses in southeastern Pennsylvania — Philadelphia and its suburbs — from our office in Wilmington, Delaware, about 30 miles down I-95. We are your help desk, network and security team for a monthly per-user price or per project.
IT Services for Pennsylvania Businesses
- Managed IT services — monitoring, updates, help desk and IT planning.
- Remote and on-site help desk — 10-minute response in business hours, urgent tickets 24/7.
- Microsoft 365, networks, cybersecurity and backups.
- Compliance support: HIPAA, the FTC Safeguards Rule, law firm confidentiality and CMMC.
Where We Work in Pennsylvania
- Philadelphia — on site with no travel fee. IT support in Philadelphia, PA.
- Delaware County and Chester County, including West Chester — on site with no travel fee. IT support in West Chester, PA.
- The rest of Pennsylvania — remote support; on-site visits by arrangement, travel terms agreed in advance.
What Pennsylvania Businesses Ask Us About
- Hybrid teams that need secure access to files and email from home.
- Microsoft 365 migrations and permission clean-up after years of growth.
- Ransomware and phishing protection, MFA and tested backups.
- Pennsylvania’s breach notification law, updated in 2024, and industry rules for medical, accounting and law offices.
Plans and Pricing
Managed IT plans are billed monthly per user with no long-term contract: Basic Cube from $50, Pro Cube from $100 and Elite Cube from $200 per user per month. One-time projects are quoted before work starts. See what each plan includes.
How Support Works
- Business hours (Monday–Friday, 8 AM–5 PM Eastern): call 484-569-1870, email [email protected] or open a ticket — we respond within 10 minutes. Responding means a technician is working on your request; fixing it may take longer.
- After hours, weekends and holidays: open a ticket in the client portal and set its priority. Urgent tickets reach an on-call engineer 24/7 on every plan; normal and low tickets are handled the next business day.
- Remote first: most account, email, software and settings problems are fixed remotely through a secure connection — usually the fastest way.
- On-site when needed: hardware, cabling, network equipment, printers or a whole office down. No travel fee from Wilmington, DE up to Philadelphia, PA and in South Jersey up to Swedesboro; for other locations travel terms are agreed before the visit. On-site visits are included in Pro Cube and Elite Cube; Basic Cube includes one on-site visit a month. Remote support is always included at no extra charge.
How to set ticket priority
Clients open tickets in the client portal and choose how urgent the problem is. Choosing honestly keeps the urgent line fast for everyone.
| Priority | Use it when | Examples | What happens |
|---|---|---|---|
| Urgent — work is stopped | The business or a whole team cannot work, or there may be a security incident | Internet or server down for the office; nobody can log in; suspected ransomware or a hacked mailbox; you cannot take payments or print shipping labels | An engineer responds 24/7, on every plan. During business hours, also call us. |
| Normal — something is broken, but we can work | One person or one device has a problem; there is a workaround | One computer will not start; one printer is offline; a user cannot open one application; email is slow | Handled during business hours; tickets opened at night are picked up the next business morning. |
| Low — a question or a small change | Nothing is broken; the work can be planned | A new employee starts next week; install software; add a shared mailbox; a “how do I…” question | Scheduled during business hours. |
Tips for a faster fix: one problem per ticket; say who is affected and since when; attach a screenshot or a photo of the error; leave a phone number we can reach you on. Never send passwords in a ticket, a form or email — we will arrange secure access.
Our Work
See our projects — networks, monitoring, cameras and warehouse systems we designed and support.
FAQ — IT Services in Pennsylvania
Do you have an office in Pennsylvania? +
No. We are based in Wilmington, Delaware and serve Philadelphia-area businesses remotely and on site — there is no travel fee up to Philadelphia.
How quickly can someone be on site in Philadelphia? +
We start remotely right away during business hours and schedule an on-site visit when hands-on work is needed; the time depends on the issue and is agreed with you.
Do you support offices outside the Philadelphia area? +
Yes, remotely. On-site visits elsewhere in Pennsylvania are arranged case by case with travel terms agreed in advance.
How much does managed IT cost? +
Plans start at $50 per user per month, billed month to month without a long-term contract; the exact price is confirmed after a free review.