RedCube IT Services
Managed IT Services & Business IT Support in New Jersey
Managed IT for New Jersey small businesses: remote help desk, Microsoft 365, cybersecurity and backups, on-site visits by arrangement. Plans from $50/user.
RedCube IT Services is a managed service provider (MSP) from Wilmington, Delaware — just across the Delaware Memorial Bridge from South Jersey. We support New Jersey small businesses remotely every day and come on site in South Jersey — from Pennsville and Carneys Point up to Logan Township and Swedesboro — when hands-on work is needed.
IT Services for New Jersey Businesses
- Managed IT services — monitoring, updates, security and a help desk for a monthly per-user price.
- Microsoft 365 support — email, Teams, OneDrive and SharePoint, managed remotely.
- Cybersecurity — MFA, endpoint and email protection, phishing defense.
- Backup & disaster recovery and cloud solutions.
- Projects: office networks, VoIP phones, security cameras.
How We Work With New Jersey Clients
- Remote first: most requests are handled through a secure connection — 10-minute response in business hours, urgent tickets 24/7.
- On site in South Jersey: Pennsville, Carneys Point, Penns Grove, Pedricktown, Logan Township (Bridgeport) and Swedesboro / Woolwich — the business and warehouse corridor along I-295 and the New Jersey Turnpike, minutes across the Delaware Memorial Bridge — with no travel fee. Elsewhere in New Jersey: remote support, with on-site visits by arrangement.
- One local team: the same engineers who know your systems handle both remote and on-site work.
New Jersey Rules Worth Knowing
New Jersey’s breach notification law requires businesses to report a breach of customers’ personal information to the New Jersey State Police before notifying the customers. Good security, MFA and tested backups make that day much less likely — and much easier if it comes.
Plans and Pricing
Managed IT plans are billed monthly per user with no long-term contract: Basic Cube from $50, Pro Cube from $100 and Elite Cube from $200 per user per month. One-time projects are quoted before work starts. See what each plan includes.
How Support Works
- Business hours (Monday–Friday, 8 AM–5 PM Eastern): call 484-569-1870, email [email protected] or open a ticket — we respond within 10 minutes. Responding means a technician is working on your request; fixing it may take longer.
- After hours, weekends and holidays: open a ticket in the client portal and set its priority. Urgent tickets reach an on-call engineer 24/7 on every plan; normal and low tickets are handled the next business day.
- Remote first: most account, email, software and settings problems are fixed remotely through a secure connection — usually the fastest way.
- On-site when needed: hardware, cabling, network equipment, printers or a whole office down. No travel fee from Wilmington, DE up to Philadelphia, PA and in South Jersey up to Swedesboro; for other locations travel terms are agreed before the visit. On-site visits are included in Pro Cube and Elite Cube; Basic Cube includes one on-site visit a month. Remote support is always included at no extra charge.
How to set ticket priority
Clients open tickets in the client portal and choose how urgent the problem is. Choosing honestly keeps the urgent line fast for everyone.
| Priority | Use it when | Examples | What happens |
|---|---|---|---|
| Urgent — work is stopped | The business or a whole team cannot work, or there may be a security incident | Internet or server down for the office; nobody can log in; suspected ransomware or a hacked mailbox; you cannot take payments or print shipping labels | An engineer responds 24/7, on every plan. During business hours, also call us. |
| Normal — something is broken, but we can work | One person or one device has a problem; there is a workaround | One computer will not start; one printer is offline; a user cannot open one application; email is slow | Handled during business hours; tickets opened at night are picked up the next business morning. |
| Low — a question or a small change | Nothing is broken; the work can be planned | A new employee starts next week; install software; add a shared mailbox; a “how do I…” question | Scheduled during business hours. |
Tips for a faster fix: one problem per ticket; say who is affected and since when; attach a screenshot or a photo of the error; leave a phone number we can reach you on. Never send passwords in a ticket, a form or email — we will arrange secure access.
Our Work
See our projects — networks, monitoring, cameras and warehouse systems we designed and support.
FAQ — IT Services in New Jersey
Do you have an office in New Jersey? +
No. We are based in Wilmington, Delaware — across the Delaware Memorial Bridge — and come on site in South Jersey up to Logan Township and Swedesboro; the rest of New Jersey is supported remotely, with visits by arrangement.
Can a remote IT team really support our office? +
For most day-to-day work, yes: accounts, email, Microsoft 365, software, security and monitoring are handled remotely. We come on site for installations and hardware or network problems.
What does managed IT cost in New Jersey? +
The same as everywhere we work: plans from $50 per user per month, month to month. On-site travel terms are agreed in advance.