RedCube IT Services
Managed IT Services & Business IT Support in Delaware
Wilmington-based managed service provider for Delaware businesses: help desk, Microsoft 365, networks, cybersecurity and backups. Plans from $50 per user.
RedCube IT Services is a managed service provider (MSP) based in Wilmington, Delaware. We look after the computers, networks, Microsoft 365, security and backups of small and mid-sized Delaware businesses — offices, medical and dental practices, law and accounting firms, shops and warehouses — for a monthly per-user price or per project.
IT Services for Delaware Businesses
- Managed IT services — monitoring, updates, help desk and IT planning for a predictable monthly price.
- Remote and on-site help desk — 10-minute response in business hours, urgent tickets 24/7.
- Microsoft 365 support — email, Teams, OneDrive, SharePoint and licensing.
- Network installation and network support — Wi-Fi, cabling, firewalls.
- Cybersecurity and backup & disaster recovery.
Where We Work in Delaware
- Wilmington — our office is at 920 Justison Street. IT support in Wilmington, DE.
- Newark, New Castle and the rest of New Castle County — on site with no travel fee. IT support in Newark, DE · IT support in New Castle, DE.
- Dover and Kent County — remote support every day; on-site visits scheduled in advance. IT support in Dover, DE.
- Sussex County — remote support; on-site visits by arrangement, travel terms agreed in advance.
Security Rules Delaware Businesses Should Know
Delaware law requires businesses that keep personal information of Delaware residents to use reasonable security procedures and to notify affected people of a breach. Practices and firms also have their own rules: HIPAA for healthcare, the FTC Safeguards Rule for accounting and tax firms, and client confidentiality for law firms. We help put the technical safeguards in place and document them.
Plans and Pricing
Managed IT plans are billed monthly per user with no long-term contract: Basic Cube from $50, Pro Cube from $100 and Elite Cube from $200 per user per month. One-time projects are quoted before work starts. See what each plan includes.
How Support Works
- Business hours (Monday–Friday, 8 AM–5 PM Eastern): call 484-569-1870, email [email protected] or open a ticket — we respond within 10 minutes. Responding means a technician is working on your request; fixing it may take longer.
- After hours, weekends and holidays: open a ticket in the client portal and set its priority. Urgent tickets reach an on-call engineer 24/7 on every plan; normal and low tickets are handled the next business day.
- Remote first: most account, email, software and settings problems are fixed remotely through a secure connection — usually the fastest way.
- On-site when needed: hardware, cabling, network equipment, printers or a whole office down. No travel fee from Wilmington, DE up to Philadelphia, PA and in South Jersey up to Swedesboro; for other locations travel terms are agreed before the visit. On-site visits are included in Pro Cube and Elite Cube; Basic Cube includes one on-site visit a month. Remote support is always included at no extra charge.
How to set ticket priority
Clients open tickets in the client portal and choose how urgent the problem is. Choosing honestly keeps the urgent line fast for everyone.
| Priority | Use it when | Examples | What happens |
|---|---|---|---|
| Urgent — work is stopped | The business or a whole team cannot work, or there may be a security incident | Internet or server down for the office; nobody can log in; suspected ransomware or a hacked mailbox; you cannot take payments or print shipping labels | An engineer responds 24/7, on every plan. During business hours, also call us. |
| Normal — something is broken, but we can work | One person or one device has a problem; there is a workaround | One computer will not start; one printer is offline; a user cannot open one application; email is slow | Handled during business hours; tickets opened at night are picked up the next business morning. |
| Low — a question or a small change | Nothing is broken; the work can be planned | A new employee starts next week; install software; add a shared mailbox; a “how do I…” question | Scheduled during business hours. |
Tips for a faster fix: one problem per ticket; say who is affected and since when; attach a screenshot or a photo of the error; leave a phone number we can reach you on. Never send passwords in a ticket, a form or email — we will arrange secure access.
Our Work
See our projects: office and warehouse networks, video surveillance, monitoring and custom systems we designed and support.
FAQ — IT Services in Delaware
Is RedCube a local Delaware company? +
Yes. RedCube IT Services is based at 920 Justison Street in Wilmington, Delaware.
Do you come on site outside Wilmington? +
Yes. Newark and New Castle County are covered with no travel fee. For Kent and Sussex counties we start remotely and schedule on-site visits by arrangement, with travel terms agreed in advance.
Is an MSP the same as an IT staffing agency? +
No. Some Delaware “MSP” contracts are about staffing. RedCube is a managed IT services provider: we run and support your IT, we do not place staff.
How fast do you respond? +
Within 10 minutes during business hours (Mon–Fri, 8 AM–5 PM Eastern). After hours, urgent tickets in the client portal reach an on-call engineer 24/7.